Contact
A real human,
at every touchpoint.
Multilingual concierge, 24 hours a day. Questions about a stay, a property, press or partnerships — we reply within 4 business hours.
Concierge hours
9:00 – 19:00 COT
Monday to Saturday. After-hours for in-stay guests only.
Write to us
Tell us what you need.
The more context you share — city, dates, party size, budget range — the faster we can come back with something useful.
By department
Reach the right desk, the first time.
Reservations
Stays, availability, rate questions, group bookings.
reservations@nok.rent →
Owners & partnerships
Listing your property, co-investment, operator deals.
owners@nok.rent →
Press & media
Interviews, shoots, editorial and brand collaborations.
press@nok.rent →
Careers
Open roles in hospitality, ops, design and engineering.
careers@nok.rent →
Based in
Bogotá, operating across the Americas.
Our HQ sits in Bogotá, with regional concierge teams across Medellín, Cartagena, Santa Marta, Punta Cana and Miami. Coming next: Mexico City and Lisbon.
- ColombiaMedellín · Bogotá · Cartagena · Santa Marta
- Dominican RepublicPunta Cana
- United StatesMiami · Miami Beach
Frequently asked
Before you write — check these first.
We're not a marketplace — every property on NOK is operated to the same hospitality-led standard. 24/7 support, online check-in, professionally managed turnover, consistent quality across cities.