1. Standard cancellation
Free cancellation up to 14 days before check-in. Cancel within that window and you receive a full refund of what you paid, minus any non-refundable fees disclosed at checkout.
Between 14 and 7 days before check-in: 50% refund of the total stay (excluding cleaning fee).
Less than 7 days before check-in, or no-show: no refund. The reservation is charged in full.
2. Long stays (28+ nights)
For long stays, the first month is non-refundable once check-in begins. Cancellations of remaining months require 30 days written notice. A pro-rated refund is issued for the unused time after the notice period ends.
3. Modifications
Date changes are possible subject to availability. Contact hola@nok.rent at least 14 days before check-in. Rate differences apply.
4. NOK-initiated cancellations
If we must cancel for reasons attributable to NOK (property unavailability, operational issue), we will either relocate you to a comparable NOK property or issue a full refund, at your choice.
5. Force majeure
Natural disasters, government travel bans, and similar unforeseeable events that prevent occupancy are handled case by case. We aim to find a fair solution — typically a future-stay credit or pro-rated refund.
6. Refund processing
Refunds are processed to the original payment method within 5–10 business days of approval.
7. How to cancel
Email hola@nok.rent with your confirmation code, or reach us on WhatsApp from the site. We respond in hours, not days.